privacy and cookie policy

Benchmark Kitchens & Bathrooms Limited (we/us/our) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, benchmarkinterior.co.uk, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of the website. If you do not accept and agree with this Privacy Policy, you should stop using the site immediately.

1. Definitions and interpretation

In this Policy the following terms shall have the following meanings:

Cookie: means a small text file placed on your computer or device by our site when you visit certain parts of it and/or when you use certain features of our site. Details of the Cookies used by our site are set out in Part 14, below; and,

Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information about us

Our site is owned and operated by Benchmark Kitchens & Bathrooms Limited.

Address: 42 Brighouse Road, Queensbury, Bradford, West Yorkshire, BD13 1QE

Data protection officer: Michael Fieldhouse

Email address: info@benchmarkinterior.co.uk

Telephone: 01274 880288

3. What does this Policy cover?

This Privacy Policy applies only to your use of our site. Our may site contains links to other websites. Please note that we have no control over content, how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the ‘GDPR’) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

The right to access the personal data we hold about you. Part 13 will tell you how to do this.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

The right to be forgotten, ie the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

The right to restrict (ie prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What data do we collect?

Depending upon your use of our site, we may collect some or all of the following personal data (please also see Part 14 on our use of Cookies and similar technologies): Name; Email address; Telephone number; Business name; Job title; Geographical location (city/country); IP address; Web browser type and version; Operating system; The referring site.

7. How do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Providing and managing your account.
• Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by using the opt-out link in any marketing emails or contacting the data controller with a specific request.
• Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.
• With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

 

8. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• Should we expect the use of our services in the future, or our services are used on an on-going basis, data will be stored indefinitely.
• Where an enquiry is made, but a commission not granted, data will be held for 24 months.

 

9. How and where do you store or transfer my personal data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

10. Do you share my personal data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How can I control my personal data?

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.

12. Can I withhold information?

You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see Part 14.

13. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How do you use cookies?

Our site uses first-party Cookies relating to analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services offered through it.

The analytics services used by our site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

The analytics services used by our site uses the following Cookies:

File: _gid (expiries after 24 hours)
Installed by Google Analytics, this cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.

File: _gat_gtag_UA_* (expires after 1 minute)
Google Analytics sets this cookie to store a unique user ID.

File: _ga_* (expires after 13 months, 4 days)
Google Analytics sets this cookie to store and count page views.

File: _ga (expires after 13 months, 4 days)
This cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

• Michael Fieldhouse, Benchmark Kitchens & Bathrooms Limited, 42 Brighouse Road, Queensbury, Bradford, West Yorkshire, BD13 1QE
• info@benchmarkinterior.co.uk
• Telephone: 01274 880288

 

16. Changes to this Privacy Policy

We may change this Privacy & Cookie Policy from time-to-time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site, and you will be deemed to have accepted the terms of the Privacy & Cookie Policy on your first use of our site following the updates. We recommend that you check this page regularly to keep up-to-date.